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Towards effective online review systems in the Chinese context : a cross-cultural empirical study

หน่วยงาน Nanyang Technological University, Singapore

รายละเอียด

ชื่อเรื่อง : Towards effective online review systems in the Chinese context : a cross-cultural empirical study
นักวิจัย : Fang, Hui , Zhang, Jie , Bao, Yang , Zhu, Qinghua
คำค้น : DRNTU::Engineering::Computer science and engineering
หน่วยงาน : Nanyang Technological University, Singapore
ผู้ร่วมงาน : -
ปีพิมพ์ : 2556
อ้างอิง : Fang, H., Zhang, J., Bao, Y., & Zhu, Q. (2013). Towards effective online review systems in the Chinese context : A cross-cultural empirical study. Electronic commerce research and applications, 12(3), 208-220. , 1567-4223 , http://hdl.handle.net/10220/18106 , http://dx.doi.org/10.1016/j.elerap.2013.03.001
ที่มา : -
ความเชี่ยวชาญ : -
ความสัมพันธ์ : Electronic commerce research and applications
ขอบเขตของเนื้อหา : -
บทคัดย่อ/คำอธิบาย :

Online reviews, as one kind of quality indicator of products or service, are becoming increasingly important in influencing purchase decisions of prospective consumers on electronic commerce websites. With the fast growth of the Chinese e-commerce industry, it is thus indispensable to design effective online review systems for e-commerce websites in the Chinese context, by taking into account cultural factors. In this paper, we conduct two empirical studies on online reviews. Firstly, we study how culture differences across countries (i.e., China and the USA) impact the way in which consumers provide online reviews. Secondly, we investigate the impact of online reviews on product sales in the Chinese context, and show that directly copying the ideas of successful online review systems in the USA will deteriorate the effectiveness of the systems in China. Finally, we propose several suggestions for the development of effective online review systems in the Chinese context based on the results of our two empirical studies and the findings in previous studies.

บรรณานุกรม :
Fang, Hui , Zhang, Jie , Bao, Yang , Zhu, Qinghua . (2556). Towards effective online review systems in the Chinese context : a cross-cultural empirical study.
    กรุงเทพมหานคร : Nanyang Technological University, Singapore.
Fang, Hui , Zhang, Jie , Bao, Yang , Zhu, Qinghua . 2556. "Towards effective online review systems in the Chinese context : a cross-cultural empirical study".
    กรุงเทพมหานคร : Nanyang Technological University, Singapore.
Fang, Hui , Zhang, Jie , Bao, Yang , Zhu, Qinghua . "Towards effective online review systems in the Chinese context : a cross-cultural empirical study."
    กรุงเทพมหานคร : Nanyang Technological University, Singapore, 2556. Print.
Fang, Hui , Zhang, Jie , Bao, Yang , Zhu, Qinghua . Towards effective online review systems in the Chinese context : a cross-cultural empirical study. กรุงเทพมหานคร : Nanyang Technological University, Singapore; 2556.